CIOTechOutlook >> Magazine >> December - 2015 issue

Align Biz Technologies: Ensuring Outcome Driven Service Delivery for Long Term

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With the advent of new technologies like cloud computing, big data analytics, mobile and social, the level of participation and the extent to which a solution provider should get involved with the customer has reached new limits. Enterprises are increasingly looking for solution providers who have demonstrated capabilities in implementing solutions through service approach to ensure that the investment manifests itself in the form of healthy return. Align Biz Technologies, headquartered in Bangalore, follows a long-term Solution-as-a-Service approach to deliver value to its clients through an outcome driven services delivery. It is due to this approach that Align Biz is a preferred IBM partner for enterprises who are looking to deploy IBM technology solutions.

A deep architectural understanding of products is required to deploy IBM products successfully. Align Biz considers it as a key component in designing the solutions for the clients. The company plays a proactive role in translating the key design elements for which the client is deploying the solution and implements it through structured approach and methodologies. “With our structured approach and methodology, we ensure that the services are rendered not only with the desired Quality of Service (QoS), but more importantly are aligned to outcome driven models, which provide on-going operational efficiency and innovative service delivery models,” says Sakunthala R, Director, Align Biz Technologies. The company operates out of its key IT Service Management and Enterprise Application Development centers in Bangalore and to better serve the larger markets, it works closely with Business Associates in Middle East, UK and USA. The Company had recently won an Award from Deloitte Consulting as a Top Fast Growing IT Services Organization, in India. Align Biz is ranked at Top 18 amongst all the IT Organizations in India.

Solution-as-a-Service

With a vision to support its clients with differentiated value creating solution sets, and drive their business growth with efficient and effective productivity, Align Biz believes in offering Solution-as-a-Service. Through its methodical approach of Business Process redesigning, Operational Productivity, IT Operational Excellence and People Productivity Solutions, Align Biz has provided its clients with 35-50 percent of cost savings and Investment Protection for five years through its Solution IPs. “We achieve these through an innovative blended approach which integrates Services Framework with innovative business solutions with a long-term committed approach,” adds Sakunthala.

Realizing the criticality of aligning information and other intangible assets with strategies and business objectives, Align Biz is in a bid to help businesses derive value out of their intangible assets such as Business Processes, Information Systems, Human Capital, Client Relationship, Innovation, Ability to Attract Talents and Culture. The company delivers its services through its three practice lines namely Business Process Alignment, Information Capital Alignment and Human Capital Alignment. Align Biz follows its unique service oriented approach to align the client’s business processes to business strategies and goals through business solutions and enterprise applications. The company architects, designs and builds enterprise IT architecture aligned to the business and enterprise application architecture. It rolls out operational processes and deploys tools to deliver IT Services which support the users with business SLAs in a consistent and predictable manner. When it comes to Human Capital alignment, Align Biz maps People, Processes and Practices by rolling out basic HR Information Systems and Administrative HR Management Systems, ultimately leading to strategic Human Capital alignment to business goals and objectives.

Assess, Define, Deploy and Manage

Owing to its numerous client engagements, Align Biz understands that today clients look for support from analysis to design to roll-out and on-going sustenance. Leveraging its experience and adherence to quality practices like ISO 9000 and CMM, the company has developed its own methodology: ADDMANTM- which stands for Assess, Define, Deploy and Manage. Align Biz depends on some of the Industry Benchmarks such as PCMM (People Capability Maturity Model), ITIL (Information Technology and Infrastructure Library), and e-TOM (Enhanced Telecom Operating Model) blended with its own proprietary methodology ADDMANTM for carrying out long-term engagements.

As an early adopter of Solution-as-a-Service model, facilitating delivery on cloud, Align Biz makes it easy for its clients to consume the services like utility. Having proven its dexterity in this approach, the company is well poised to bring about Digital Transformation with its solutions and services built on the core technology platforms of Cloud, Analytics, Mobility and Social and Security.

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